What is a Key Lockbox and How Does it Work?

Key lockboxes are a tool used by realtors, Airbnb hosts, and other business managers to store keys in a secure compartment to remotely provide access to properties. Key lockboxes are usually looped around door knobs, railings, or fences on the outside of properties, with certain brands of key safes able to be permanently mounted onto walls or other flat surfaces. While older generations of key lockboxes had their own keys that were needed to open them, nowadays most lockboxes require a four digit security code to access the contents. 

How Secure is a Key Lockbox?

Key lockboxes are a low tech tried and true solution but have a few pitfalls to be aware of. Lockboxes have a single code which is used to open them and access the keys inside. In order to maintain security, lockbox owners must change the code after every new user. If the owner of a lockbox isn’t active in changing the code or is out of town between guests there’s no knowing who has access to the keys of the property, putting in danger both the guest and the owner’s belongings. 

Vacation rental and Airbnb hosts are often left with a difficult problem of where to place their lockbox for their guests. Lockboxes need to be fairly visible and near the property for guests to find them, however this also makes them easy targets for burglars, who know that if accessed they’ll have complete access to a property and belongings inside. Rainy and cold weather has been known to freeze and rust over lock boxes, making them inaccessible and leaving guests out in the cold. Certain lockboxes are also too small to fit larger keys or bunches of keys, making them completely unusable in certain scenarios or with keycards and fobs. 

Cities Cutting Down Lockboxes on Public Property

Along with the security pitfalls, cities around the world are starting to crack down on the use of lockboxes being attached to public property outdoors. Cities like Montreal are starting to crack down on lockboxes attached to public property, cutting them down and forcibly removing them. There’s nothing worse than guests arriving outside a property only to be unable to find the lockbox with the necessary key because it was cut down by the city. With cities looking to curb the use of lockboxes attached to public property along with the inherent security risks, vacation rental and Airbnb hosts are looking for other solutions that allow them to remotely provide self check-in for their guests.

How Keycafe Solves Lockbox Issues for Key Exchange

While many realtors and Airbnb hosts think that lockboxes and digital locks are the only solutions for managing property access, Keycafe provides a seamless way to manage and exchange keys without having to change locks or run the risks of using a lockbox.

With Keycafe, keys are kept inside an IOT connected key locker called a Keycafe SmartBox. SmartBoxes are located within trusted Keycafepublic locations, providing a warm, welcoming environment for guests to retrieve the keys. All key access is managed in real time using a mobile app, which means no more changing codes while still being able to control who has access down to the minute. The individual bins within the SmartBox are large enough to hold a dozen key cards, large fobs, and large sets of keys, ensuring you can share just about anything that is needed for the property access.

Key owners can give access to anyone through their email address or phone number, and can track their key’s pickups and drop-offs. Access to a set of keys can be revoked immediately at any time, ensuring only those you want to have access will be able to pick up your keys. Integrations with global partners such as Airbnb and Guesty allow property managers and vacation rental hosts to integrate Keycafe directly with their vacation rental listing. This way, guests are automatically given access for the dates of their stay when bookings are confirmed, simplifying the property access for both the host and the guest.

While lock boxes have been around for a long time and can work very well in many circumstances, there are more modern and connected alternatives such as Keycafe that can greatly help you automate key handovers and increase guest happiness. You can find out more about how Keycafe solves the lockbox problem and find out more about the service on our key exchange page. 

About Keycafe

Keycafe is a technology company modernizing business key management with a cloud-connected SmartBox and accompanying key management software.

In addition to a global Public Network of over 1000 locations for Airbnb users, Keycafe’s Enterprise Solution enables businesses in any industry to manage key access for staff and customers.