Artificial intelligence (AI) will be an important part of your hotel management tech stack in 2025. AI is changing the hospitality industry by helping hotels run smoother while reducing costs and giving guests a better experience thanks to more personal communications and tailored services.
A 2023 Statista survey showed that AI is where 86% of hotel chains expect to see the most innovation in the next few years. These tools are rapidly improving automated bookings, contactless check-ins, and chatbots, making guest interactions smoother and helping hotels learn what their customers want and prefer, so they can personalize every service. In addition to this, another 2023 Statista survey showed 76% of hotel chains see AI and machine learning as transformative technologies for maintenance, with a focus on predictive techniques.
Let’s explore three AI tools that are transforming hotel management in 2025.
1. Revenue Management with IDeaS
IDeaS is a revenue management software that uses AI to help hotels optimize pricing. It looks at data like booking patterns, market trends, competitor pricing, and guest segments, allowing hotels to adjust rates in real-time. By analyzing guest price sensitivity and customer demand, IDeaS helps hotels make the most of revenue opportunities; this way, hotels can increase their revenue per available room (RevPAR) and keep guests happy with a fair and dynamic price.
These are the main features this hotel operations platform offers to help hotels optimize revenue management:
- Advanced Forecasting Models: The platform provides smart forecasting models that continuously adapt to market shifts, helping hotels accurately predict future demand and adjust their strategies.
- Revenue Optimization for Different Segments: IDeaS enables hotels to set optimized pricing for various guest segments, ensuring competitive rates that attract different types of travelers while maximizing profit.
- Automated Rate Distribution: The tool ensures that rate changes are automatically updated across distribution channels, saving time and reducing the risk of inconsistencies or errors.
- Data-Driven Insights: IDeaS analyzes booking patterns and guest data to provide actionable insights that help revenue managers make informed decisions and improve overall profitability.
By using IDeaS, Red Carnation Hotels reported a 20% boost in Average Daily Rate (ADR), and Indian Hotels Company Limited (IHCL) saw an improved Revenue Generation Index (RGI) above 100. IDeaS is currently leading this field with smart forecasting models that adapt to market shifts; they provide accurate pricing recommendations, so revenue managers can spend less time on repetitive work and focus more on the overall strategy.
2. Operational AI for Workforce Management with Quinyx
Staff management is crucial for the hotel industry, and Quinyx provides the right tools to make it much easier, acting as one of the best hotel management software options available. This platform uses AI to predict labor needs, automate staff schedules, and ensure the right staff are in place when needed, helping to cut labor costs, prevent over- or understaffing, and improve overall efficiency.
By using Quinyx, Scandic Hotels, the largest hotel chain in the Nordics, can manage 19,000 employees across six countries. They chose Quinyx for its simple scheduling, which helps them make better staffing decisions and adapt quickly to any situation. It also helps them comply with labor laws and makes schedules more transparent for their staff.
These are the main features Quinyx offers that help optimize workforce management and improve both operational efficiency and employee satisfaction:
- Predictive Staffing: It uses historical data, demand trends, and other relevant factors to predict staffing requirements, allowing hotel managers to make informed decisions about labor allocation at the right time.
- AI-Driven Insights: Identifies patterns related to high turnover or staff absenteeism, enabling managers to take proactive measures and address potential issues before they escalate.
- Real-Time Communication and Shift Swapping: It makes it easier for staff to manage schedules, swap shifts, and stay engaged with the real-time communication tools.
- Employee Engagement Tools: Reduces administrative burdens and creates a positive work environment by providing features that give employees more control over their schedules, which naturally leads to better guest service and experience.
3. AI Guest Messaging with Canary Technologies
Canary Technologies uses AI to make guest messaging easy, automated, and personalized. Their AI Guest Messaging tool helps to streamline communication, personalize guest interactions, and handle requests—all without adding extra work for the staff.
These are some key features of Canary AI Guest Messaging that make guest communication more efficient:
- Instant AI Responses: Canary AI’s messaging system instantly handles guest inquiries, from local attraction recommendations to hotel amenity questions, freeing up staff for more complex tasks.
- Automated Service Tickets: Automatically creates service tickets based on guest messages that can integrate with any housekeeping and maintenance systems to save time and ensure prompt responses to guests.
- Intelligent Upsells: By detecting guest needs, it integrates upsell opportunities within messaging, surfacing relevant offers to boost revenue without being too intrusive.
- Multilingual Capability: Communicate effectively with guests in different languages, ensuring clear communication and improved guest experiences regardless of any language barriers.
- Continuous Improvement: Builds an evolving knowledge base and learns from each interaction, continuously improving service quality to better meet guest needs.
The LINE SF, a boutique hotel located in the heart of San Francisco and known for its modern aesthetic and vibrant guest experience, sought to enhance guest communication and streamline operations to meet the high expectations of their tech-savvy guests. By adopting Canary’s AI Guest Messaging, they were able to automate responses to frequent inquiries, such as valet information and check-in/out times, significantly reducing the strain on staff and improving response times.
Since adopting Canary AI, The LINE SF has cut its response time from 10 minutes to under one minute; this has helped maintain high guest satisfaction and boost reviews. In addition, AI-driven upsells for early check-ins have resulted in a conversion rate four times higher than traditional methods, making up 65% of their early check-in revenue.
The Future of AI in Hospitality
This is just the beginning—current hospitality trends show that AI adoption is growing rapidly, and we can expect even more innovations to reshape the industry in the years to come.
